My SUB light is red
This usually means the kegs are cooling. If you pre-chill your kegs before use, this will be a lot quicker. If the appliance and keg are at room temperature it can take 10 hours to cool.
If the red light persists, try pouring a little beer. This might trigger it to turn green.
When I try to tap a beer, I only get foam. How did that happen?
There can be several causes of this:
- Sometimes the first glass you tap can largely be foam
- Sometimes the tube will fill with gas if you haven't drawn the beer through the tube yet
- If the temperature of the beer is too warm or too cold
- The beer is not tapped correctly: To tap, you must open the tap handle quickly and pull it down fully. Tilt the clean glass at a 45° degree angle, keeping the glass close to the tap.
Is it normal to get a glass full of foam with the first tap?
Yes, the first glass from a new keg will primarily be foam, so don't panic. However, if the amount of foam is the same in the next, it is possible the keg is not cold enough.
Can I adjust the temperature of the drink?
No, the appliance will chill the beer to 2° C.
Krups SUB is making noise, is this ok?
Indeed, it does make a humming sound when it is cooling. It can also make a similar noise when it is pressurising and when you are draughting a beer.
What do I do if the light won't turn on?
Once in the machine, a SUB Keg takes 10 to 16 hours (depending on starting temperature). When your beer is chilled to the right temperature, then the light on the front will turn green. To expediate the process, you can pre chill your kegs in the fridge.
The temperature of the SUB Keg depends on the temperature in the fridge and how long it has been in the machine. If the temperature of the room is above 30 °C and the SUB Keg has not been pre-chilled, it can happen that the light does not turn green. The temperature of the beer in this case is within 2 – 6 °C and still cooling. Be patient, it can take a bit of time.
What do I do if the machine is not working?
After following the instructions in the manual and reading our steps, ensure that your electrical socket is working by testing it with another appliance in. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, contact customer support.