Terms & Conditions

(last updated on 23 May 2017)

You can find our Promotional Terms here: https://www.beerwulf.com/en-nl/promotionalterms

The Terms & Conditions of the Dutch E-Commerce Association (Nederlandse Thuiswinkel Organisatie, hereinafter Thuiswinkel.org) were established in consultation with the Dutch Consumers Association (Consumentenbond) within the framework of the Social Economic Council (Sociaal-Economische Raad) and will go into effect as of 1 June 2014.

Index

Article 1 - Definitions
Article 2 - The company’s identity
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Withdrawal right
Article 7 - Consumer obligations during the cooling-off period
Article 8 - Exercising the right of withdrawal by the consumer and the costs involved
Article 9 - Withdrawal obligations for the company
Article 10 - Exclusion of withdrawal right
Article 11 - The price
Article 12 - Compliance and extra guarantee
Article 13 - Delivery and performance
Article 14 - Duration transactions: duration, termination and extension
Article 15 - Payment
Article 16 - Complaints
Article 17 - Disputes
Article 18 - Industry warranty
Article 19 - Additional or alternative provisions
Article 20 - Modification of the Terms & Conditions of Thuiswinkel

Article 1 - Definitions

These terms and conditions include:

1. Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance agreement and these matters, digital content and/or services are delivered or by a third party based on agreements made between the third party and the company;
2. Cooling-off period: the term during which the consumer can make use of their withdrawal right;
3. Consumer: the individual that is not acting for purposes in connection with their business, company, trade or professional activities;
4. Day: calendar day;
5. Digital content: information produced and delivered in digital form;
6. Continuing performance agreement: an agreement complying with the regular delivery of business, services and/or digital content during a certain period;
7. Sustainable data carrier: any tool - including e-mail - that allows the consumer or company to store information that is personalised for them in a manner that allows future consultation or use for a period consistent with the purposes for which the information is intended, enabling unmodified reproduction of the stored information;
8. Withdrawal right: the possibility for a consumer to reconsider their distance agreement within the cooling-off period;
9. Company: the individual or legal entity that is a member of Thuiswinkel.org and offers products, (access to) digital content and/or services remotely to consumers;
10. Distance agreement: an agreement between the company and the consumer is issued in the context of an organised system for the remote sale of products, digital content and/or services whereby until the conclusion of the agreement exclusive or joint use is made of one or more remote communication technologies;
11. Cancellation form model: the European cancellation form, contained in appendix I to these terms. Appendix I need not be made available if the consumer has no right of withdrawal in respect of his order;
12. Distance communication technique: method of closing a contract without both the consumer and company needing to be present in the same room at the same time.

Article 2 - The company’s identity

Name of company: Beerwulf B.V.

Trading under the name/names: Beerwulf B.V.

Address:

Stadhouderskade 80, 1073 AT Amsterdam

Telephone number: 0800- 233 79 85

Opening hours:

From Monday to Friday 10.00- 17.00

Email address: service@beerwulf.com

Chamber of Commerce number: 67422020
VAT number: NL 856981059B01

Article 3 - Applicability

1. These general terms and conditions apply to each offer made by the company and to each established distance agreement between the company and the consumer.
2. Before the agreement can be concluded at a distance, the general terms and conditions are made available to the consumer. If this is somehow impossible, the company will indicate where the consumer may read the terms and conditions or send the consumer the terms and conditions free of charge, should they request them.
3. If the agreement is concluded electronically at a distance, notwithstanding the previous paragraph and before the contract is concluded, the text of these terms and conditions can be made available to the consumer electronically, in a way that the consumer can easily save and store the information on a permanent data carrier. If somehow this is impossible, before the agreement is concluded, it will be made known to the consumer where they can obtain the terms and conditions electronically and that should it be requested, the terms and conditions can be sent to the consumer electronically or through other methods, free of charge.
4. In the event of there being additional product or service terms aside from the general terms and conditions, then the second and third paragraph in the contract applies and should there be contradictory terms, the consumer can invoke the terms which are most favourable to the consumer.

Article 4 - The offer

1. If a special offer has a limited validity period or is subject to conditions, this will be stated by the offer explicitly.
2. The offer includes a complete and accurate description of the offered product, digital content and/or services. The description is sufficiently detailed for the consumer to make a good judgement of the offer. If the consumer makes use of the images, these are an accurate rendition of the offered product, services and/or digital content. The company is not bound by apparent mistakes or errors.
3. Each offer contains such information so that it is clear to the consumer what their rights and obligations are in terms of accepting offers.

Article 5 - The agreement

1. Subject to the predetermined paragraph [number missing], the agreement is created the moment the consumer accepts the offer and complies with the stated conditions.
2. If the consumer has accepted the offer electronically, the company immediately confirms receipt of acceptance electronically. As long as the acknowledgement has not been confirmed by the company, the consumer can cancel the agreement.
3. If the agreement is created electronically, the company applies suitable measures to secure the electronic transfer of data technically and organisationally and ensures a secure web environment. If the consumer can pay electronically, the company will ensure appropriate security measures.
4. The company can, within legal frameworks, be informed of whether or not the consumer can meet their payment obligations, as well as facts and factors as to whether or not the distance agreement can be concluded. Based on these investigations, if the company has grounds not to enter into an agreement, it is entitled to refuse an order or application or to impose special conditions on its execution.
5. By the delivery of the product, service and/or digital content at the latest, the company shall send the following information, in writing or in a manner that the consumer can access and store on a permanent data carrier:
   1. the company’s visitor address where the consumer can go with complaints;
   2. the conditions applied and the manner in which the consumer can make use of their withdrawal right, or a clear notification of the exclusion of the withdrawal right;
   3. the information regarding guarantees and service after purchasing;
   4. the price including all taxes for the product, services and digital content; where applicable, the cost of delivery; and the method of payment, delivery or executing the realisation of the distance agreement;
   5. the requirements for contract termination if the duration of the contract is more than one year or an undetermined period;
   6. in case the consumer has the right to withdrawal, the model cancellation form.
6. In case of an extended transaction, the provision mentioned in the previous paragraph is only applicable to the first delivery.

Article 6 - Withdrawal right

Regarding products:

1. The consumer can terminate an agreement for the purchase of a product within 14 days of receiving their purchase without stating a reason for the decision. The company can request a reason from the consumer for their decision to withdrawal but the latter is not obliged to give the company a reason.
2. The cooling-off period mentioned in paragraph 1 starts once the consumer, or a pre-designated third party excluding the courier, has received the products, or;
   1. if the consumer has ordered multiple products in one order: the day on which the consumer, or a pre-designated third party excluding the courier, has received the last remaining product. The company may, provided that the consumer was clearly informed prior to the ordering process, decline an order of multiple products with various delivery times.
   2. if the delivery of a product consists of various shipments or components: the day on which the consumer, or a pre-designated third party, has received the last shipment or the last component;
   3. with an agreement for the regular supply of products during a certain period: the day the consumer, or a pre-designated third party, has received the first product.

With services or digital content delivered of a non-material carrier:

1. The consumer can dissolve a service agreement or agreement for delivering digital content not delivered on a material carrier within 14 days without offering a reason for their decision. The company can request a reason from the consumer for their decision to withdrawal but the latter is not obliged to give the company a reason.
2. The cooling-off period mentioned in paragraph 3 starts the day after the agreement is concluded.

An extended cooling-off period for products, services and digital content not delivered on a material carrier is offered when withdrawal rights have not been disclosed:

1. If the company has failed to properly inform the consumer of the legally required information regarding the withdrawal rights or has not shared the cancellation form, the cooling-off period is extended to twelve months from the end of the original date, in accordance with the previous paragraphs of this article.
2. If the company has provided the consumer with the information mentioned in the previous paragraph within twelve months of the date of entry into force, the new date will be 14 days after the day the consumer was informed of this.

Article 7 - Consumer obligations during the cooling-off period

1. During the cooling-off period, the consumer will handle the products and packaging carefully. He or she will only unpack the product or use it to establish the nature, the features and the function of the product. The main point here is that the consumer should only handle and inspect the product as he or she would in a store.
2. The consumer is only liable for deprecation of the product as a result of the way it was handled that goes beyond what is allowed in paragraph 1.
3. The consumer is not liable for deprecation of the product if the company did not inform the consumer in advance of conclusion of the agreement of all legally required information regarding withdrawal rights.

Article 8 - Exercising the right of withdrawal by the consumer and the costs involved

1. 1. If the consumer uses their right to withdrawal, he or she will do so within the cooling-off period via the cancellation form or another unambiguous manner.
2. As soon as possible, but within 14 days from the date mentioned in paragraph 1, the consumer will return the product and hand it over to the company or an authorised person. This is not required if the company has offered to collect the product itself. In any case, the consumer will comply with the return period when returning the product before the cooling-off period has expired.
3. The consumer will send the product and all the delivered attachments, if reasonably possible in their original state and packaging, and in accordance with the fair and clear instructions given by the company.
4. The risk and the burden of proof for the correct and timely practice of the withdrawal right lies with the consumer.
5. The consumer bears the direct costs for the return of the product. If the company fails to inform the consumer of these costs or if the company offers to assume these costs, the consumer will be exempt from paying these return costs.
6. If the consumer withdraws after explicitly requesting that the provision of services or supply of gas, water or electricity which are not appropriate for sale in limited volumes or certain quantities during the consideration period, the consumer then owes the company the proportionate amount of the undertaking that the company has complied with at the time withdrawal was invoked, in full compliance with the undertaking.
7. The consumer is not liable for the costs of executing the services or the supply of water, gas or electricity which are not appropriate for the sale in limited volume or certain quantity, or the supply of district heating, if:
1. the company failed to provide the consumer with the legally required information regarding the right of withdrawal, the compensation costs related to withdrawal or the model cancellation form, or;
2. the consumer did not explicitly request the start of the service or the supply of gas, water, electricity or district heating during the cooling-off period.
8. The consumer is not liable for the costs of the entire or partial delivery of digital content not delivered on a material carrier, if:
1. prior to delivery, he or she did not explicitly agree to commence compliance with the contract before the end of the cooling-off period;
2. he or she has not acknowledged waiving their right to withdrawal upon granting their consent; or
3. the company has failed to confirm this consumers statement.
4. If the consumer uses their right to withdrawal, all additional contracts will be dissolved in full.

Article 9 - Withdrawal obligations for the company

1. If the company has made it possible for the consumer to invoke their right of withdrawal electronically, then the company will immediately respond with an acknowledgement confirmation.
2. The company will reimburse all payments made by the consumer, including any delivery costs incurred by the company for the returned product, without delay but within 14 days of the date on which the consumer notifies it of the withdrawal. Unless the company offers the product itself, it may wait until it has received the product or until the consumer has proven that he has returned the product before it makes the repayment, whichever is earlier.
3. The company uses the same method of payment used by the consumer when reimbursing the consumer, unless the consumer agrees to another form of payment. The reimbursement is free of charge for the consumer.
4. If the consumer opts for a more expensive method of delivery compared to the cheapest standard delivery, the company is not required to reimburse the consumer for the additional costs for the more expensive method of delivery.

Article 10 - Exclusion of withdrawal right

The company can exempt the following products and services from the right of withdrawal, provided the company has made this clear with the offer, in good time before concluding the agreement:

1. Products and services whereby the prices are linked to the fluctuating financial market over which the company has no influence and which may occur during the period of withdrawal
2. Agreements concluded during a public auction. A public auction is understood as a sales method whereby products, digital content and/or services are offered by the company to the consumer who is personally present or given the opportunity to be personally present during an auction, led by an auctioneer, and whereby a successful bidder is obliged to take the products, digital content and/or services;
3. Service agreements, after full execution of services, but only if:
1. the execution has commenced with explicit permission previously granted by the consumer; and
2. the consumer has declared that he or she will lose their withdrawal right once the company has carried out the agreement;
4. Package travel as intended in article 7:BW and contracts for passenger transportation;
5. Service contracts for the provision of accommodation, if in the contract a certain date or period of execution has been provided and other than for residential purposes, cargo transport, car rental services and catering;
6. Contracts regarding time spent at your leisure, if in the contract a certain date or period of execution has been provided;
7. Products manufactured according to consumer specifications, that have not been pre-fabricated and are fabricated based on the individual choices or decisions of the consumer, or are clearly intended for a specific person;
8. Products that spoil quickly or with limited shelf life;
9. Sealed products that are unsuitable for return due to health reasons or hygiene reasons and where the seal has been broken after delivery;
10. Products which are, by nature, irrevocably mixed with other products;
11. Alcoholic beverages where the price is agreed upon at the conclusion of the agreement, but where the delivery can only take place [number missing] days after, and where the actual worth is dependent on the fluctuating market over which the company has no influence;
12. Sealed audio, video recordings and computer software, whereby the seal has been broken after delivery;
13. Newspapers or magazines, with the exception of subscriptions;
14. The delivery of digital content other than on a material carrier, but only if:
1. the execution has commenced with explicit permission previously granted by the consumer; and
2. the consumer has waived their right of withdrawal.

Article 11 - The price

1. During the period of validity mentioned in the offer, the prices of the products and/or services offered will not increase except price increases due to changing VAT rates.
2. Notwithstanding the previous paragraph, the company can offer products or services which are subject to fluctuations on the financial market, at variable prices. The fluctuations and the fact that any stated prices are target prices will be stated in the offer.
3. Price increases within 3 months of the conclusion of the agreement contract has are only allowed provided they are a result of statutory regulations or provisions.
4. Price increases later than 3 months after the conclusion of the agreement contract has are only allowed provided the company has specified this and:
1. they are a result of statutory regulations or provisions; or
2. the consumer has the authority to terminate the contract effective the day of the price increase.
5. The prices mentioned in all offers of products or services includes VAT.

Article 12 - Compliance and extra guarantee

1. The company shall ensure that the products and/or services comply with the agreement, the specifications specified, the reasonable requirements of validity and/or usability and the legal provisions existing on the date of the conclusion of the agreement and/or government regulations. If agreed, the company shall also ensure that the product is suitable for uses other than normal use.
2. A supplementary guarantee offered by the company, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer may have based on the contract with the company if the company has failed to comply with its part of the contract.
3. Supplementary guarantee is understood to mean any commitment of the company, its supplier, importer or manufacturer in which it grants the consumer certain rights or claims that exceed what is legally obligatory in the event of failure to comply with its part of the contract.

Article 13 - Delivery and performance

1. The company shall take the utmost care when receiving and carrying out orders for products and assessing applications for services.
2. The place of delivery is the address given to the company by the consumer.
3. In respect of the information stated in article 4 of these terms and conditions, the company will carry out accepted orders expeditiously but at the latest within 30 days unless another delivery date has been agreed upon. If the delivery is delayed, or if an order cannot be executed, or only partially, the consumer will receive a message within 30 days of placing the order. In this case, the consumer has the right to withdraw from the agreement without charge and the right to possible compensation.
4. After withdrawal in accordance with the previous paragraph, the company will reimburse the consumer the amount paid without any delay.
5. The risk of damage and/or missing products is the company’s responsibility until the time of delivery to the consumer or an appointed representative which has been made known to the company, unless explicitly otherwise agreed.

Article 14 - Duration transactions: duration, termination and extension

Termination:

1. The consumer may terminate a fixed-term agreement which involves the scheduled delivery of products (including electricity) or services in accordance with agreed notice of cancellation and a notice period of no more than one month.
2. The consumer may terminate a fixed-term agreement which involves the scheduled delivery of products (including electricity) or services at any time by the end of the specified period, in accordance with agreed notice of termination and a notice period no longer than one month.
3. The consumer can, in the agreements mentioned in the previous paragraphs:
1. terminate at any given moment and not be restricted to termination at a particular time or in a certain period;
2. terminate in the same manner as was entered into by him;
3. always terminate with the same notice period as the company has undertaken themselves.

Extension:

1. An agreement that has been entered into for a fixed term regarding a periodic delivery of products (including electricity) or services may not be extended without notice or renewed for a certain duration.
2. Notwithstanding the previous paragraph, an agreement entered into for a fixed-term regarding delivery of daily or weekly newspapers and magazines may be extended without notice for a certain duration, up to a maximum of three months, if the consumer can terminate the extended contract by the end of the extension period with a notice period of no more than one month.
3. An agreement entered into for a fixed term regarding a periodic delivery of products and services may only be extended without notice if the consumer can terminate the contract at any given time with a notice period of no more than one month. The notice period is no longer than three months in the event of the agreement being made for the regular, but no more than monthly, delivery of daily, news and weekly journals and magazines.
4. An agreement entered with a fixed term for the delivery of daily and weekly newspapers and magazines (trial subscription) will not be continued without notice and ends automatically after the trial period.

Duration:

1. If an agreement is entered into for a year or more, the consumer is at liberty to terminate the contract after a year with a notice period of no more than one month, unless it would be unreasonable or unfair to terminate before the end of the agreed duration.

Article 15 - Payment

1. Unless specified otherwise in an agreement with additional conditions, the amounts owed by the consumer must be paid within 14 days once the cooling-off period has commenced or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement regarding service provision, this period will commence on the day after the consumer received the contract confirmation.
2. When selling products to consumers, the consumer may never be required to pay more than 50% in advance. When an advance payment is made, the consumer cannot claim any right regarding the execution of the relevant order or service(s) before the advance payment is made.
3. The consumer is obliged to immediately rectify any inaccurate payment information submitted to the company.
4. Should the consumer fail to fulfil their payment obligations in a timely fashion and after the company has informed the consumer of the 14 day extension period to make the payment, after failure to pay within this 14-day period, a legal interest rate will be charged and the company has the right to charge any additional costs for extrajudicial collection fees. These collection fees are a maximum of: 15% on any outstanding amounts up to € 2,500, 10% for the following € 2,500, and 5% for the following € 5,000 with a minimum of € 40. The company may deviate from the amounts and percentages if it benefits the consumer.

Article 16 - Complaints

1. The company has a well-known complaints procedure and deals with the complaint in accordance with this procedure.
2. Complaints regarding the execution of an agreement must be submitted fully and clearly to the company within a reasonable period of time once the consumer has discovered the defects.
3. Complaints submitted by the consumer will be answered within 14 days starting from the date of receipt. Should a complaint require a potentially longer period, the consumer will have receipt confirmed within 14 days and will be notified when they can expect an answer regarding the matter.
4. A complaint about a product or service by the company can be submitted via a complaint form on the consumer page of the website of Thuiswinkel.org - www.thuiswinkel.org. The complaint will be sent to the relevant company as well as to Thuiswinkel.org.
5. The consumer must allow the company at least 4 weeks to resolve the issue by mutual agreement. After this period a dispute may arise which will be subject to the dispute settlement.

Article 17 - Disputes

1. Agreements between the company and the consumer covered by these terms and conditions will be governed by Dutch law.
2. Disputes between the consumer and the company regarding the establishment or execution of agreements relating to products or services to be provided or which have been provided by the company may be submitted to the E-Commerce Disputes Committee (Geschillencommissie Thuiswinkel), PO Box 90600, 2509 LP, The Hague (www.sgc.nl).
3. A dispute will only be considered by the Disputes Committee if the consumer has submitted their complaint to the company within a reasonable amount of time.
4. If the complaint is not resolved, the dispute must be lodged with the Disputes Committee within 12 months after the consumer’s complaint to the company, in writing or another form to be determined by the Committee.
5. If the consumer wishes to submit a dispute to the Disputes Committee, the company is bound to this choice. The consumer should preferably make this known to the company first.
6. If the company wishes to submit a dispute to the Disputes Committee, the consumer must, within five weeks of a written request from the company, state whether they wish the dispute to be dealt with by the competent court. If the consumer does not make their wishes known within five weeks, the company is entitled to submit the dispute to the competent court.
7. The Disputes Committee makes a ruling according to the terms and conditions as laid out in the Disputes Committee rules (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are made with binding advice.
8. The Disputes Committee will not deal with a dispute or will terminate proceedings if the company has been granted a surseance of payment, has gone bankrupt, or has terminated its business activities before a dispute has been resolved by the committee and a final decision has been made.
9. If, in addition to the E-Commerce Disputes Committee, another committee such as the Disputes Committee for Consumer Affairs (SGC) or the Complaints Board for Financial Services (KIFID) is also authorised, disputes relating to the method of sales or remote services will preferably be handled by the E-Commerce Disputes Committee. For all other disputes, other recognised or affiliated with SGC or KIFID disputes committees.

Article 18 - Industry warranty

1. Thuiswinkel.org guarantees compliance with the binding advice of the E-Commerce Disputes Committee by its members, unless a member decides to submit the advice to the court within two months of its issuance. This guarantee revives, if the binding advice has been upheld by the judge and the verdict from which it has been issued has expired. An amount of up to €10,000 per binding advice is paid by the consumer to Thuiswinkel.org. For amounts greater than €10,000 per binding advice, €10,000 is paid. Thuiswinkel is committed to ensuring that its members comply with this advice.
2. For the purposes of this warranty, the consumer must make a written appeal to Thuiswinkel.org and transfer his or her claim from the company to Thuiswinkel.org. If the claim on the company exceeds €10,000, the consumer is offered his or her claim in so far as it exceeds the amount of €10,000- transferred to Thuiswinkel.org, after which this organisation will pay under its own name and at its own cost to satisfy the consumer.

Article 19 - Additional or alternative provisions

Additional or deviating provisions from these general terms and conditions may not be at the expense of the consumer and must be recorded in writing in a manner that the consumer can easily access and save to a permanent data carrier.

Article 20 - Modification of the Terms & Conditions of Thuiswinkel

1. Thuiswinkel.org will not modify these terms and conditions other than in consultation with the Consumers Association.
2. Changes to these terms and conditions will only take effect after they have been suitably published, provided that applicable changes to the terms of the offer will prevail to the benefit of the consumer.

Thuiswinkel.org

www.thuiswinkel.org

Horaplantsoen 20, 6717 LT Ede

Postbus 7001, 6710 CB Ede

Appendix I: Model cancellation form

Model cancellation form

Additional general terms and conditions on www.beerwulf.com

Article 21- General

1. To all purchases via our website www.beerwulf.com (the “Website”) by purchasers that are not acting in the capacity of their occupation or business (being the “B2C Customers”), the terms and conditions of the Dutch E-Commerce Association apply.

2. Beerwulf also accepts orders from purchasers acting in the capacity of their occupation or business (the “B2B Customers”). To orders from B2B Customers, the terms and conditions of the Dutch E-Commerce Association also apply, with the exception of the articles 17.2 up to and including 17.9, 18, 19 and 20. The dispute resolution mechanism of the Dutch E-Commerce Association as set out in these articles does not apply to B2B Customers as Beerwulf has only applied for a membership from the Dutch E-Commerce Association for agreements with B2C Customers.

3. A dispute in connection with the agreement with a B2B Customer that cannot be amicably resolved can be referred to the competent court in Amsterdam.

4. In addition to the terms and conditions, the additional terms and conditions of Beerwulf.com as listed below in articles 21 up to and including 26 are applicable to B2C Customers as well as to B2B Customers (collectively known hereafter as “Terms & Conditions”).

5. The applicability of the purchaser’s terms and conditions is expressly rejected. We, Beerwulf B.V., Westeinde 16, 1017 ZP Amsterdam, Nederland (“Beerwulf”, also “we”) can modify additional terms and conditions. The modified additional terms and conditions will be effective as soon as they are modified on the website and you have placed a new order with us.

Article 22- Delivery

1. Beerwulf delivers throughout the Netherlands.
2. If you place your order before 6 p.m. we will do our best to have the products delivered the next day. No deliveries are made on Sundays and Monday, so you can expect your delivery on Tuesday. You can view the time and date of delivery, and change it on the website when placing your order. If the delivery time cannot be met, you will receive an email from us informing you when you can expect the delivery.
3. For the delivery of your order, costs may be incurred. These costs are dependent on the size of your order. The costs will be stated on the website, during the order process and in a confirmation email of your order.
4. Your order will be delivered by DHL. On the delivery date you will receive an email from DHL with a link to Track & Trace where you can follow your delivery.
5. Beerwulf will not and cannot sell alcohol to people under the age of 18. We have implemented various different age checks in the ordering process on the website. To ensure that our products are handed over to an adult only (thus meeting the requirements of the laws and regulations) the delivery person can enquire about the recipient’s age and request identification.
6. If nobody is home, or if there are no consenting adults there to receive the delivery, the delivery person will take the package back and leave a DHL note in your letterbox. The note will state whether or not the package was left with your neighbours. If not, you can visit the DHL website and, using your postcode and delivery code on the DHL note, choose one of the following delivery options:
   1. You can choose a DHL Parcelshop so that you can collect your package personally (check here for a DHL Parcelshop near you). Once the package has been delivered there you will receive an email.
   2. Have the package delivered to your neighbours. Tip: ask your neighbours if they will be home and if they are happy to receive the delivery.
   3. Have your package delivered at a different time or date than stated on the DHL note. You can do this on the DHL website. You can have your order delivered in the daytime and evenings on working days, or Saturday daytime. After the fourth attempted delivery, DHL will return the package to Beerwulf. After which, Beerwulf will contact you to discuss further delivery attempts if requested and the possible extra costs involved.
   4. The above mentioned age check also applies to choosing other delivery and collection methods.

Article 23- Returns

1. If you do not wish to keep your purchase, you are required to inform us of this decision within 14 days of receiving the products.
2. In this case, please contact our customer service on 0800 - 233 79 85 (between 10 a.m. and 5 p.m.) or write to us at klantenservice@beerwulf.com You can also use the returns form, however this is not mandatory. You can send this completed form by post or email. Please always quote your order number. The order number is given in your order confirmation email.
3. To return the products, please use the returns portal service offered by DHL. You can log your returns through the returns portal (the requested reference number is the order number as given in your order confirmation email). After this, you will receive an email with a returns label. You will need to print the label and attach it to your package. You can drop the package off at a DHL Parcelshop near you. To find your nearest DHL Parcelshop, visit www.dhlparcel.nl. For any questions or if you require help using the DHL returns portal, you can contact our customer service on 0800 - 233 79 85 (between 10 a.m. and p.m.). The products must be returned within 14 days of informing us of your order cancellation.
4. We will reimburse you the amount paid for the products along with any delivery costs that you incurred. We will bear the cost of any returns made through the DHL Parcelshop.
5. As soon as possible and no later than 14 days after your initial contact regarding your wish to cancel your purchase, we will refund the invoiced amount to the same method of payment used by you to place the order. However, we can delay the repayment until we receive the products in question or (if applicable) proof of return.
6. If you choose to exercise your right of withdrawal, you must return your products well packed, complete and in their original state.

Article 24 - Beerwulf gift card

1. The Beerwulf gift card is a unique voucher code (" Gift card ") that is digitally issued by Beerwulf and is available with €7.50, €15.00 or €30.00 credit.
2. The Gift Card is immediately available after purchase on the Website, and is shown within a PDF file in your confirmation e-mail. You can save the PDF for later use and/or choose to print the voucher.
3. You can only use the Gift Card for online orders via the Website. The Gift Card is valid up to two years after the purchase of the Gift Card and can only be used if you are 18 years or older.
4. You use the Gift Card by applying the unique voucher code of the Gift Card on the Website when you pay for your online order. The total purchase amount of your order must be equal to or higher than the credit of your Gift Card. If the purchase amount is higher than the credit of your Gift Card, you have to pay the rest of the purchase amount using an alternative payment method that is available. If you use the Gift Card for items that accumulate to a (total) price that is less than the value of the Gift Card credit, the remaining value of the Gift Card credit will expire.
5. The credit of your Gift Card will be deducted from the total purchase amount of your online order. You can only use the Gift Card once.
6. Beerwulf will charge you a one-off charge of €0.01 when using the Gift Card.
7. If you return products for which you have used one or more Gift Cards, the discount will expire and the remaining amount will be refunded. Please contact us for a new Gift Card.
8. The Gift Card is not valid in combination with other discount codes, discount promotions or other Gift Cards. You cannot use the Gift Card:
1. to sell;
2. exchange at Beerwulf for money (after the withdrawal period of 14 days after purchase);
3. use for commercial purposes and / or purposes other than for which the Gift Card has been issued;
4. change or forge. 

Any (attempted) fraud or other unauthorised action that is recorded will lead to the withdrawal of the use of the Gift Card (s).

9. The Gift Card is transferable and not personal. You can give the Gift Card away. The recipient can use the Gift Card by entering the unique discount code of the Gift Card on the Website when paying for his or her online order.
10. Beerwulf is not responsible for loss or theft of the Gift Card.
11. If Beerwulf decides to stop (accepting) the Gift Card while you still have one or more unused and valid Gift Cards, Beerwulf will contact you to ensure that the corresponding credit is paid to you.
12. When using the Gift Card, all (other) conditions of these terms and conditions apply.

Article 25- Privacy and cookies policy

1. Our privacy and cookies policy applies to all services via the Website. You can find it at www.beerwulf.com/privacy.

Article 26- The Website

1. The Website and its entire content, features and functionality (including but not restricted to all information, software, text, images, video and audio as well as the design) are our property or that of our group companies and are protected by copyright and other intellectual property rights.
2. You may use the Website solely for purposes consistent with the Terms and Conditions. You may copy (parts of) the Website for personal use. Without our prior written permission you may not use any part of the content of our Website for any other purpose.
3. Although this Website has been created with the utmost care, product features (such as appearance or product information) may not be displayed or be displayed incorrectly. In this case, the features shown on the packaging of the product itself apply. In case of such an anomaly you may return the product according to the procedure set out in 2.3. Returns.
4. The Website contains links to third party websites. We cannot guarantee the content or functioning of these websites. We make every effort to ensure, as far as possible, that the website is virus-free, but we cannot give a guarantee.
5. The products that we offer on the website are intended for end users and not meant for resale. Therefore, we reserve the right not to deliver orders, for example to potential resellers, and to limit a maximum order quantities of certain items.

Article 27 - Complaints or questions

1. If you receive products which do not meet the applicable quality standards, we request you to make this known to us as soon as possible and preferably within 14 days. We request that you do this by calling our customer service on + 0800-233 79 85, available between 10 a.m. and 5 p.m. For all other questions you can also contact us on this number.
2. If you experience problems with the products you have purchased on the Website, you can submit a complaint with a view to possible non-judicial dispute settlement via the Website http://ec.europa.eu/odr on the European Commission’s Online Dispute Resolution Platform.

(only fill out this form and return it if you wish to withdraw from your agreement)

a. To: [name of company]
[geographical company address]
[fax number of company if available]
[email address or electronic address of the company]

b. I/We* hereby inform you that I/we* is/are* withdrawing from our agreement for
the sale of the following products: [product indication]*
the delivery of the following digital content: [digital content indication]*
the operation of the following service: [service indication]*
recalls/revokes*


c. Ordered on*/received on* [date of delivery of service or received products]
d. [Name of consumer(s)]
e. [Address of consumer(s)]
f. [Signature of consumer(s)] (only when this form is sent in on paper)

* Delete as appropriate.

Appendix I: Model cancellation form

Model cancellation form