Delivery & Returns
When will my order be delivered?
If you have placed your order before 6pm, we aim to deliver it the next day. There will be no delivery on Sunday and Monday and you can only expect your order on Tuesday. You can view and adjust the delivery time on the website before you place an order. We strive to achieve the chosen delivery time, but unfortunately we cannot guarantee this. If your order consists of more than one shipment, these two or more boxes may not be delivered at the same time.
How does free delivery work?
You may be charged for the delivery of your order. These costs depend on the amount of your order. Beerwulf does not charge shipping costs for orders of a full box. A full box consists of the following parts:
- A beer machine (SUB, SUB Compact, Blade)
- 8 SUB Kegs (2L-Kegs)
- 2 x 5L Kegs
- 1 value pack or beer case
If a box is not fully filled, Beerwulf applies a delivery charge of €8.95. This will be indicated in your shopping cart, during the ordering process and in the confirmation email.
How do I know if I have a full box?
While filling your shopping cart, you will visually see how many bottles or SUB Kegs you can add for free shipping. If you add more than 8 SUB Kegs to your order, you will start filling a box again and pay €8.95 shipping costs until the second box is full as well.
Can I choose a different delivery time?
During the ordering process you can choose to deliver your order on a different day. This allows you to choose a delivery time up to two weeks in the future. We advise you to choose a delivery date as close as possible. Due to traffic it may be that a delivery date is no longer available, this can then not be selected in the check-out.
I am often not at home during the day, can my order be delivered in the evening?
Yes, it is possible to choose a delivery slot in the evening for your order. Your order will then be delivered between 5:30 pm and 9:30 pm. Choose an evening delivery during the ordering process by clicking on "change" next to the selected delivery time. If there is no "change" next to it, it is unfortunately not possible to schedule an evening delivery for that delivery address. Unfortunately evening delivery on Saturdays is not possible.
How can I track my order?
In the night before delivery you will receive an email from us and from DHL containing your Track & Trace link. With this link you can easily track your delivery and make adjustments, such as selecting a different delivery date or a neighbour's delivery. Your order will then be delivered by DHL.
I made a mistake with the delivery address! Can I still change it?
In general it is not possible to change the delivery address after placing the order. This has to do with the fact that the warehouse will start collecting your order as soon as possible in order to be able to send it out for you in time. Always check which address you enter. Should you notice that you have made a mistake in the delivery address, please contact our customer service as soon as possible on 0800 - 233 79 85 (Monday to Friday between 10 a.m. and 5 p.m.). If your orders have not yet been processed by the warehouse, we can sometimes make a change.
There is someone younger than 18 years old at home, can he take my order?
We understand that it is sometimes difficult to plan to be at home at the time of delivery. Unfortunately, Beerwulf is not allowed and does not want to sell and deliver alcohol to persons under the age of 18. We have built several age checks into the order procedure. In order to make sure that our products are handed over to an adult (and thus act in accordance with laws and regulations), the deliverer can inquire about the age and ask for identification. If the parcel cannot be delivered, it will be returned to our warehouse. In that case, please contact customer service.
I have ordered a product that does not contain alcohol, can my minor take it?
We understand the question! However, it has been decided to set the same rules for all orders, so that no confusion or mistakes can be made.
Help! DHL tried to delivery my parcel but I wasn't home. What now?
If no one is at home, or if there is no adult person who can accept the products, the deliverer will take the parcel back and put a DHL card in your mailbox. This indicates whether we have been able to deliver your package to your neighbors. If not, you can choose one of the following delivery options using your postcode and the delivery code on the DHL card on the DHL website: - You can choose a DHL Parcelshop so you can pick up your parcel there (look here for a DHL Parcelshop near you). When the parcel has arrived you will receive an email.
- Have your parcel delivered to your neighbours. Tip: ask your neighbours if they are at home and do not object to accepting your order.
- Have your parcel delivered on a different day and time than indicated on the DHL card of the deliverer. You can arrange this online on the DHL website. This can be during the day or in the evening on weekdays, or during the day on Saturdays. After the fourth delivery attempt, your parcel will be returned to Beerwulf. Beerwulf will then contact you to determine if, and if so, how the delivery should be handled and the possible extra delivery costs.
The above mentioned age check also applies to the other delivery and pick-up options.
We deliver our products from the Dutch webshop in the Netherlands. For deliveries in Germany, Belgium, the United Kingdom, France or the other countries where Beerwulf is active, you can visit the corresponding webshops by selecting the country in question in the navigation of the website.
I order for a company, can I deduct the VAT?
Through our webshop you can indicate whether it is sent to a company or to a residential address. Here you can enter the name of the company to make it easier for DHL to find the location. On almost all our products 21% VAT is charged and is also mentioned separately on the invoice. Beers that contain no or little alcohol (0.5% and lower) are charged 9% VAT.
The billing address is not correct, can I change it?
Unfortunately it is not possible to change the billing address after ordering.
I ordered something, but I'd like to return it anyway. How does that work?
If you wish to renounce your purchase with or without reason, you can let us know within 30 days after placing the order.
Please contact customer service in advance if you wish to return a product. We prefer that you send us a message via our contact form or contact our customer service on 0800 - 233 79 85 (Monday to Friday between 10:00 and 17:00). We kindly ask you to always mention the order number. That order number is mentioned in the confirmation email of your order. For the free return procedure, please follow these steps:
Step 1: Send us a message using our contact form or contact our customer service on 0800 - 233 79 85 (Monday to Friday between 10:00 and 17:00). Let us know which order you want to return using your order number and let us know which products you exactly want to return.
Step 2: To return the products we ask you to use the return portal of DHL. You can register your return shipment on the return portal (for the last questions: for the weight you can fill in 10kg and the package is smaller than the suggested dimensions. The reference are the digits of your order number. So please fill in the 10 digits after the letters PO. For example the order number is PO1234567890, fill in 1234567890 at reference).
Step 3: Then you will receive a return label by e-mail. You need to print the return label and stick it on the package.
Step 4: Before returning the package, you need to download, print and complete the model withdrawal form. Then put it in the box so that the package can be easily identified when you return to our warehouse.
You can also use the European model revocation form to notify us that you are cancelling your purchase. However, the use of this form is not obligatory.
Step 5: You can then drop off the package at a DHL Parcel Shop near you. For a DHL Parcel Shop near you, please visit DHL Service Points. Also keep the return confirmation until you have the money back in your account.
Something not quite clear?
If you have any questions or need help filling in the DHL returns portal, please contact our customer service team on 0800 - 233 79 85 (between 10 a.m. and 5 p.m.). You must return the products within 14 days of your notice of cancellation and we will refund the price you paid for the products along with any shipping charges you paid to receive them. The cost of the return shipment via the DHL Parcelshop will be at our expense. Of course, you can also return the products via another carrier, then the costs are for you.
The address to which the Returns may then be sent if our DHL Returns Portal is not used:
5466 AA Veghel
All returned beers must be in fully saleable condition, with the exception of beers that were delivered accidentally damaged. If the beers returned by you have become worthless due to unnecessary use or in case of damage, we can deduct a compensation for this damage from the amount we will refund to you. It is important for the SUB to be in unused and unopened packaging. If it appears that the SUB has been opened or used, Beerwulf has the right to charge you for depreciation. This depreciation can be up to 100 percent.
We will refund the amounts involved as soon as possible and at the latest within 14 days after you have indicated to reject the purchase with the same means of payment as you used to pay for the order. However, we may delay a refund until we have received the products or (if earlier) we have received proof of return from you.
The right of withdrawal, as described above, also applies to the subscriptions offered by us.