Delivery & Returns
If you place your order before 6 p.m. we will do our best to have it delivered the next day. No deliveries are made on Sundays and Mondays so you can expect your delivery on Tuesday. You can view the time and date of delivery, and change it on the website when placing your order. Although we will try our hardest to meet your chosen delivery time we cannot guarantee it.
Delivery charges may apply to your order. These charges depend on the amount of beers in your order. Beerwulf charges a fixed rate of £4.95 for the delivery of orders where the pack is not full. Orders of 16 bottles and/or cans (a full pack) or orders of multiples of 16 are delivered free of charge. The delivery costs are shown during the ordering process on the website and again in the order confirmation email.
Your order will be delivered by DHL and on the delivery date you will receive an email from DHL with a link to Track & Trace where you can follow your delivery.
Beerwulf will not and cannot sell alcohol to people under the age of 18. We have implemented various different age checks in the ordering process. To ensure that our products are handed over to an adult only (thus meeting the requirements of the laws and regulations) the delivery person can enquire about the recipient’s age and request identification.
If nobody is home, or if there are no consenting adults there to receive the delivery, the delivery person will take the package back and leave a DHL note in your letterbox. The note will state whether or not the package was left with your neighbours. If not, you can visit the DHL website and, using your postcode and delivery code on the DHL note, choose one of the following delivery options:
- You can choose a DHL Parcelshop so that you can collect your package personally (check here for a DHL Parcelshop near you). Once the package has been delivered there you will receive an email.
- Have the package delivered to your neighbours. Tip: ask your neighbours if they will be home and if they are happy to receive the delivery.
- Have your package delivered at a different time or date than stated on the DHL note. You can do this on the DHL website. This is possible in the daytime and evenings on working days, or Saturday daytime. After the fourth attempted delivery, DHL will return the package to Beerwulf. After which, Beerwulf will contact you to discuss further delivery attempts if requested and the possible extra costs involved.
The above mentioned age check also applies to choosing other delivery and collection methods.
Orders made on the Dutch webshop are only deliverd in the Netherlands. For delivery in Germany, Belgium, United Kingdom and France you can visit the respective webshops by selecting the country of your choice in the top right-hand navigation.
If you do not wish to keep your purchase, you are required to inform us of this decision within 14 days of receiving the products.
In this case, please contact our customer service on 0800 - 233 79 85 (between 10 a.m. and 5.00 p.m.) or write to us at firstname.lastname@example.org You can also use the returns form, however this is not mandatory. You can send this completed form by post or email. Please always quote your order number. The order number is given in your order confirmation email.
To return the products, please use the returns portal service offered by DHL. You can log your returns through the returns portal (the requested reference number is the order number as given in your order confirmation email). After this, you will receive an email with a returns label. You will need to print the label and attach it to your package. You can drop the package off at a DHL Parcelshop near you. To find your nearest DHL Parcelshop, visit www.dhlparcel.nl. For any questions or if you require help using the DHL returns portal, you can contact our customer service on 0800 - 233 79 85 (between 10 a.m. and 5.00 p.m.). The products must be returned within 14 days of informing us of your order cancellation.
We will reimburse you the amount paid for the products along with any delivery costs that you incurred. We will bear the cost of any returns made through the DHL Parcelshop.
As soon as possible but no later than 14 days after your initial contact regarding your wish to cancel your purchase, we will refund the invoiced amount to the same method of payment used by you to place the order. However, we can delay the repayment until we receive the products in question or (if applicable) proof of return.