Terms & Conditions
1. GENERAL INFORMATION
Welcome to our website www.beerwulf.com (the ‘Website’). The Website is provided by Beerwulf B.V. (‘Beerwulf’). These terms and conditions (the ‘T&Cs’) apply to your use of the Website and your purchases of beer products on the Website (the ‘Products’). Please read these T&C’s carefully before you submit your order. The purchaser’s own terms and conditions are expressly declared inapplicable.
2. CONDITIONS OF SALE
2.1 MINIMUM AGE FOR ALCOHOL CONSUMPTION
2.1.1 We only sell and supply Products to persons who have reached the minimum age of 18 years.
2.1.2 We have incorporated various age checks in the order process to ensure that we comply with our legal obligations.
2.2 OUR PRODUCTS
2.2.1 Our Website is intended exclusively to promote our Products in the United Kingdom.
2.2.2 Our Products are suitable for consumption. We warrant that the Products we supply conform to the description on the Website and the labelling of the Products, are of good quality and comply with all legal requirements. We disclaim any and all other warranties, whether express or implied in relation to the Products, to the fullest extent permitted by law. Any disclaimer under these T&Cs does not affect your legal rights for faulty or mis-described goods.
2.2.3 We recommend that the Products are stored in a dry place, are not exposed to direct sunlight or rain, and are not stored at temperatures below freezing or in the open air.
2.2.4 The Products are intended for end-users and not for resale by you.
2.3 ORDER PLACEMENT AND ACCEPTANCE
2.3.1 You can place an order by selecting the desired Products, entering the required details and following the instructions on your screen in the order process. During the order process you can check the details and correct any errors before you submit the order. In each phase of the order process take time to read and check the details of the order.
2.3.2 Before you can place an order, you will be asked to confirm that you accept these T&Cs. If you have any questions about the T&Cs, please contact us before you place an order.
2.3.3 When you are ready to order, you can go through the order process and place your order by clicking the ‘Pay’ button on the order page. Once you have clicked ‘Pay’, you can no longer change your order. You will then be transferred to the payment page to make your payment.
2.3.4 After you have completed the payment on the payment page, you will receive an e-mail confirming that you have placed your order (the ‘Confirmation e-mail’). The Confirmation e-mail contains details of your order, such as the Products and the prices (including shipping charges and tax), plus additional information on the order. Keep this Confirmation e-mail or print it for your records. If you do not receive a Confirmation e-mail by the next working day after placing your order, please contact us.
2.3.5 The contract between Beerwulf and you comes into force when you receive the Confirmation e-mail. You cannot transfer your rights under the contract or these T&C’s without our approval. You will own the Products when we have received payment from you in full.
2.3.6 We reserve the right to cancel your order if the Products are unavailable or if full payment has not been received. We also reserve the right to refuse or cancel your order at any time if we have reason to suspect that the purchaser or receiver of the Products does not comply with the minimum age for the purchase of alcoholic beverages.
2.3.7 If your order has been cancelled, we will inform you as soon as possible and the money you have paid for the Products will be refunded to you as soon as possible (no later than 14 days after cancellation).
2.3.8 If we cannot fulfil your order because the Products are unavailable, we will contact you by e-mail or telephone to offer you an alternative Product where reasonable or to inform you when the requested Products are expected to be back in stock. You are entirely free to decide whether to agree to suggestions for alternative Products.
2.4 PRICES AND PAYMENT
2.4.1 All prices and charges on the Website are in pound sterling (GBP) and include VAT and duties.
2.4.2 The prices of the Products are those shown on the order page of the Website when you place the order. The prices shown may be amended from time to time without notice. However, such price amendments will not apply after we have accepted your order. If we accept and process your order when a clear and undeniable error has been made in the pricing, we are entitled to cancel your order, refund any money paid and request you to return any supplied Products to us.
2.4.3 You can only pay for the Products using the payment methods shown on the Website. We do not accept any other payment method.
2.4.4 All payment orders are processed through an external payment services provider. These payment orders are subject to the terms and conditions of the provider concerned.
2.4.5 By paying for an order with a credit or debit card you declare that you are the holder of the ‘card’ used.
2.4.6 All cardholders will be verified and the issuer of the card will be asked to provide an authorisation check. If your card issuer does not authorise the payment to us, we cannot accept your order. In that case we cannot be held liable for any delay or non-delivery.
2.5 DELIVERY INFORMATION
2.5.1 We deliver throughout United Kingdom mainland (including Northern Ireland). Unfortunately we are unable to deliver to the Guernsey postcode area (GY) and the Jersey postcode area (JE).
2.5.2 Charges may be levied to deliver your order. These depend on the amount of your order. The delivery charges are shown here on the Website and are also displayed during the order process and in the Confirmation e-mail.
2.5.3 If you place your order before 4pm, we will endeavour to deliver the Products in the next 48 hours. Please note, no deliveries are made on Sundays. You can view and amend the delivery time on the Website when you place an order. We aim to meet the chosen delivery time, but unfortunately we cannot guarantee it. If it is not possible to meet the delivery time, we will inform you of the new expected delivery time by e-mail.
2.5.4 Your order will be delivered by Yodel. On the scheduled delivery date Yodel will send you an e-mail with a Track & Trace link, enabling you to track your parcel. Additionally, you may consider to download the Yodel app (iTunes / Google Play Store). Via the Yodel app you may find additional information and extra options about your delivery. Please note that the use of these services and products will be subject to separate terms and conditions which we recommend you review in advance.
2.5.5 Persons receiving a delivery of alcoholic products must have reached the minimum legal age for alcohol consumption. The delivery driver may ask for the person’s age and proof of identity. The delivery driver may refuse to deliver the Products if no valid proof of identity is shown.
2.5.6 If there is no one at home, or if there is no adult who can receive the Products, the delivery driver will take back the parcel and leave a Delivery Attempted card in your letterbox. This card has the details of the options available to you. You will be able to communicate your redelivery preferences via the Yodel App or Yodel website. If you would like the package to be delivered with your neighbour, you will need to register this in the Yodel App or Yodel website. Our delivery partner Yodel will attempt (in total) three deliveries before the item is returned to us.
2.5.7 The above-mentioned age check also applies to choosing other delivery and collection methods.
2.6 RETURN SHIPMENT AND CANCELLATION
2.6.1 If you have changed your mind and wish to cancel your purchase, you must inform us no later than 14 days after the date of receipt of the Products. This time period does not affect your statutory rights for faulty or mis-described Products.
2.6.2 Where you would like to cancel your purchase, or your Products are faulty or mis-described, where possible you should do this by contacting customer services on +44 (0) 808 189 9853 (between 9 a.m. and 4.30 p.m.) or by e-mailing firstname.lastname@example.org. You can also use the standard withdrawal form provided in article 5 of these T&Cs, which can also be downloaded here. You can complete and return this standard form to us by post or e-mail. Please always state the order number, which is shown in the Confirmation e-mail.
2.6.3 We also use our delivery partner Yodel for product returns. After contacting our customer services about returning your shipment, you will receive a return label via e-mail. Yodel allows for next (working) day pickup, and can schedule pickup dates until 4 working days later. The packages can only be picked up between 07:30 a.m. to 5:30 p.m. on the day requested. Due to the daily changing delivery routes of Yodel, the exact time cannot be scheduled beforehand. You will be updated via email or SMS on the day the pickup is scheduled. The Products must be returned no later than 14 days after you give notice of cancellation.
2.6.4 We will refund the price you paid for the Products together with any shipping charges you have paid to receive the Products. We will bear the cost of any returns made through the Yodel return services. Please note, if you chose to use another delivery method or provider, you shall be responsible for the costs of returning the Products.
2.6.5 We will refund the amounts concerned as soon as possible, but no later than 14 days after you inform us of the cancellation of the purchase, using the same payment method as that used to pay for the order. However, we may delay the refund until we have received the products or proof of return shipment from you, whichever is earlier.
2.6.6 Please note we may not accept any returned Products are not in a fully re-saleable condition, or that have seals (such as caps or tabs) that have been broken after delivery, with exception of Products which are faulty.
2.6.7 More Information on how to cancel an order and use your rights can also be found in the Confirmation e-mail and on the Delivery & Returns page on our Website.
2.7.1 Our maximum liability in connection with your purchase of Products is an amount equal to the total price paid in connection with your order for the Products. However, nothing in these T&Cs shall exclude or limit our liability where it would be unlawful to do so.
3. CONDITIONS OF USE OF THE WEBSITE
3.2 INTELLECTUAL PROPERTY RIGHTS
3.2.1 The Website and all its content, functions and functionality (including but not limited to all information, software, text, images, video and audio as well as the design) are our property, or the property of our group companies and partners, and are protected by copyright and other intellectual property rights.
3.2.2 You may only use the Website for purposes in accordance with these T&Cs. You are permitted to make copies of the Website, or parts of it, for personal use only. No parts of the content of our Website may be used for any other purposes without our express written consent.
3.3.1 We cannot guarantee that the Website will operate faultlessly and without interruption. We are not liable for any damage that may result from the use of electronic means of communication, including damage due to slow delivery or non-delivery of electronic means of communication or due to interception or manipulation of electronic means of communication by persons or computer programs used for electronic communication or the transmission of viruses.
3.3.2 Although this Website has been created with the utmost care, it is possible that features of Products (appearance or product information) are not accurately displayed or depicted. In that case the features shown on the packaging of the product itself will prevail. In the event of such a difference, you may return the Product in accordance with the procedure set out above in 2.6 Return shipment and cancellation.
3.3.3 The Website contains links to third-party websites. We cannot vouch for the content and operation of these websites. We make every effort to guarantee as far as possible that the Website is free of viruses, but no guarantee can be given.
4. OTHER MATTERS
4.1 CONTACT DETAILS
4.1.1 Our contact details are:
Johan Huizingalaan 763 A, 1066VH Amsterdam, The Netherlands
Telephone number: +44 (0) 808 189 9853 (free landline number)
Monday to Friday from 9 a.m. to 4.30 p.m.
E-mail address: email@example.com
Chamber of Commerce number: 67422020
VAT number: GB280011354
4.1.2 If the Products do not meet the quality requirements expected of the Product concerned, please inform us as soon as possible and preferably no later than 14 days after delivery. Where possible you should do this by contacting our customer services on +44 (0) 808 189 9853 (available between 9 a.m. and 4.30 p.m.) or by e-mailing firstname.lastname@example.org. You can also contact us on this number if you have any other questions.
4.1.3 If you experience problems with the Products you have purchased on the Website, you can submit a complaint with a view to possible non-judicial dispute settlement via the Website http://ec.europa.eu/odr on the European Commission’s Online Dispute Resolution Platform.
4.2 CHANGES TO THESE TERMS AND CONDITIONS
4.2.1 We recommend that you print out these T&Cs or save them on your computer for future use. We may amend these T&Cs from time to time. Therefore, whenever you use the Website or order Products, you must read these T&Cs again before you agree to them, so that you are always aware of the T&Cs in force at that time.
4.2.2 Each of the articles in these T&Cs is valid individually. If a court or competent authority rules that one or more articles are invalid or unenforceable, the remaining articles will remain fully in force.
4.3 CODES OF CONDUCT
4.3.1 Beerwulf endorses the Dutch Thuiswinkel rules of conduct (add link to https://www.thuiswinkel.org/bedrijven/lid-worden/voorwaarden/gedragsregels-thuiswinkel-waarborg) and the Belgian BeCommerce Code of Conduct
4.4 APPLICABLE LAW AND JURISDICTION
4.4.1 These T&C’s and any contract entered into shall be governed and construed in accordance with English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Products in the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Products in the Northern Irish or English courts.
5. WITHDRAWAL FORM
Only complete and return this form (per post or e-mail) if you wish to withdraw from the contract.